1. Digital product
The Qualified Leads Pack and its add-ons are digital files delivered right after payment. Because they cannot be "returned", all sales are final once your access link has been generated.
2. When we will refund you
- Double payment: you were charged twice for the same order.
- Payment taken, no access: money was deducted but you did not receive your access link, and we cannot fix it within 48 hours of you contacting us.
- Wrong amount: you were charged more than the price shown at checkout.
Approved refunds are sent to the original payment method within 5–7 working days. Your bank may take a few more days to show it.
3. When we cannot refund
- You changed your mind after getting access.
- You expected guaranteed leads or clients (see our Terms).
- You did not book or attend the free audit.
4. Cancellation
Because delivery is instant, an order cannot be cancelled after payment. If a payment fails or is cancelled during checkout, no money is taken. If money was deducted for a failed payment, it is usually reversed automatically by your bank or Razorpay within 5–7 working days.
5. File problems
If a file does not open, a link does not work, or something is missing, email help@vishalsonawanedigital.com with your Payment ID. We fix access issues within 24 hours.
6. Paid calls
For the optional paid setup call, you can reschedule once with at least 12 hours' notice. If we cancel and cannot offer a new time, you get a full refund.
7. How to ask for a refund
Email help@vishalsonawanedigital.com with your name, Payment ID and the reason. We reply within 2 working days.